Over 50% of small businesses utilise email marketing to reach customers

With 4 billion daily email users, it’s no surprise that it’s widely used as a tool to nurture leads, encourage conversions and distribute content.

But, how do you measure if an email marketing campaign is a success?

An easy guide to direct response marketing

How to identify key email marketing metrics

A key performance indicator (KPI) is what a business uses to track the success rates of its marketing (or sales) efforts.

Some common examples are the lifetime value of a customer, the number of new users that visit a website and even brand awareness across social media.


Email KPI’s to measure success

  • Open Rate

This is the number of email recipients who saw your email and clicked open to read it. It’s a percentage calculated based on the number of delivered emails that were actually opened.

Average open rates can vary depending on industries, target customers and even the type of email. An email open rate of above 15% is usually considered good.

If you’re consistently getting lower open rates, some things you can look at to improve them are:

– Make your subject lines more relevant

They should be relevant to the contents of your email, your business and even the recipient.

– Segment your customers

Breaking your customers down into appropriate groups based on things like purchase history and interests can help make your emails more relevant to the recipient.

– Write more enticing subject lines

Make sure that your email actually makes the recipient want to open the email and read more.

Did you know that including an emoji in a subject line can increase your email open rate?

If you are still not getting improved open rates, it might be your subscriber list that is the problem. It’s worth taking a look at your lead magnets to make sure they’re attracting the type of people who are likely to end up becoming customers.

How to improve your email marketing campaign
  • Bounce Rate

A bounce rate is a percentage of emails that were sent but were not delivered for whatever reason. Usually, a mistyped email is the main culprit for getting emails bounced back.

It’s important to make sure your bounce rate stays low as many email service providers look at things like your average bounce rate to determine your reputation.

  • Return on Investment (ROI)

This is one of the most important metrics as it usually directly affects the success of the business.

You need to make sure that you are always getting back more than you’re putting in.

It is calculated based on the number of sales generated by the email marketing campaign minus the total cost to create your email emails.

  • Clickthrough Rate (CTR)

This metric looks at the number of recipients who received your email and subsequently clicked on a link within it.

This helps offer a quick snapshot of the customer engagement your emails are generating.

It also helps to inform your next email marketing campaign by showing what your audience was more likely to be interested in and interact with.

  • Conversion Rate

This is the percentage of email recipients that clicked on a link and completed your desired process or action.

For example, a customer receives an abandoned cart email and upon receiving the email goes on to complete the order process.

Although isn’t always connected to an immediate purchase and can be a customer signing up to attend a webinar or build a wish list.

  • Unsubscribe Rate

This offers a quick snapshot of the health of your email marketing campaign. Having a high number of unsubscribes can show that your email may not be engaging or relevant enough.

Although, the main cause of unsubscribes are usually the recipient receiving email contact more often than they’d liked.

How Copper Bay Digital can help improve your email marketing campaign.

We have a talented digital team that can work with you to improve your digital presence.

We offer a range of digital marketing services where we can work with you to identify the right channel mix for your business and customers.

Why work with a digital marketing agency

Contact us today